Privacy Policy, Terms & conditions
At SpecialitySeeds.com we value your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and the rights you have under data protection laws including the General Data Protection Regulation (GDPR).
1. Who We Are
SpecialitySeeds.com is an online retailer of vegetable and chili seeds operated by independent growers based in Spain and the United Kingdom. If you have any questions about this policy or your data, please contact us by email on our contact page.
2. Information We Collect
We collect information when you place an order, create an account, sign up for emails, or contact us directly. This may include your name, address, email, and phone number. We also collect basic technical data through cookies such as IP address, browser type, and pages visited. We do not store payment card details; all payments are processed securely by third-party services such as PayPal.
3. How We Use Your Information
Your data is used to process and deliver orders, provide support, improve our services, and send promotional messages if you have opted in. We may also use data to meet legal or tax obligations. We do not sell, rent, or share personal information with third parties for marketing purposes.
4. Legal Basis for Processing
We process personal data as necessary to fulfil your order, comply with legal obligations, or based on your consent. In some cases, we rely on our legitimate interests such as improving customer experience or preventing fraud.
5. Cookies and Analytics
Cookies are small files stored on your device to help our website function properly and remember your preferences. We use essential cookies for checkout, performance cookies for site analytics, and limited advertising cookies when consented. You can disable or delete cookies at any time through your browser settings.
6. Data Retention
We retain order and account data for up to seven years to meet tax and legal requirements. Marketing information is kept until you unsubscribe, and general enquiries are deleted within twelve months of resolution. Data that is no longer needed is securely deleted or anonymised.
7. Sharing Your Data
We share limited data with trusted partners that help operate our business, including payment processors, shipping carriers, and web hosting providers. These partners follow strict data protection agreements and cannot use your data for any other purpose.
8. International Data Transfers
Your data may be stored or processed in the European Union or the United Kingdom. If data is transferred outside these areas, we ensure that adequate legal protections are in place as required by GDPR.
9. Your Rights
You have the right to access, correct, or delete your personal information. You may also restrict processing, withdraw consent, or request a copy of your data. To exercise these rights, contact us at contact@specialityseeds.com and we will respond as soon as possible.
10. Email Marketing
If you subscribe to our newsletter, we may send you updates about new varieties, growing tips, and offers. You can unsubscribe at any time using the link provided in each email or by contacting us directly.
11. Data Security
We use secure servers, SSL encryption, and other safeguards to protect your data from unauthorised access or misuse. While no online service can guarantee complete security, we monitor our systems regularly and follow industry best practices.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in the law or our business operations. The latest version will always be available on this page, showing the date of the most recent update.
13. Terms and Conditions
By using this website, you agree to our standard terms of service. These include details about ordering, delivery, returns, and refunds. Full information can be found on the Delivery & Returns page. Please review these terms carefully before placing an order.